Privacy Policy

TheLevelTeam ("we," "us," or "our") is a boutique digital agency based in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thelevelteam.com or interact with our services, including SMS and email communications.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Contact information: name, email address, and phone number submitted via our contact forms.
• Project details: optional messages or project descriptions you provide.
• Communication preferences: your consent choices for SMS and email communications.
• Usage data: pages visited, time spent, browser type, device information, and IP address collected automatically via standard web technologies.

We use the information we collect to:

• Respond to your inquiries and project requests.
• Send marketing communications (SMS and/or email) that you have consented to receive.
• Improve our website, services, and user experience.
• Comply with legal obligations and enforce our terms of service.

When you opt in to receive SMS messages from TheLevelTeam, you consent to receive recurring automated marketing text messages at the phone number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at info@thelevelteam.com.

You may opt out of email communications at any time by clicking the unsubscribe link included in every marketing email.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service providers: trusted third-party services that help us operate our business (e.g., SMS delivery, email delivery, web hosting, analytics). These providers are contractually obligated to protect your data.
• Legal compliance: when required by law, regulation, or legal process.

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@thelevelteam.com.

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or your personal data, contact us at: